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We love hearing from members like you and hope you find the program rewarding. If you have a concern, please see our Frequently Asked Questions . If you need further assistance, please see below for answers to key inquiries.

Questions about codes

I have more than 2 codes to enter. Why can’t I enter more than 2 codes per month?

As noted in our Terms and Conditions , "Participants can only enter two (2) codes every calendar month during the Offer Period.” After a calendar month ends, you will then be able to enter codes again.

I have several boxes with the same code. What should I do?

As noted in our Terms and Conditions, "Participants can enter the same code two (2) times during the Offer Period.” From time to time, the same code numbers can appear on more than two boxes.

If this is the case, please mail a copy of your original receipt and the physical UPC codes cut from all boxes purchased along with a completed mail-in form. Please be sure to include your email address with the correspondence. Send to: L'Oréal Paris Gold Rewards Promotion, P.O. Box 3900, Peoria, IL 61612. Once codes have been received, we will take the next appropriate steps in crediting your account.

When I entered a code, I got an error message that stated the code was invalid. What should I do?

Please be sure you are selecting the correct box of color and shade. Then make sure you are entering the 5-, 6-, 7- or 8-digit code, exactly as shown on your developer bottle. In most cases, this means you would not include spaces and use all lower case letters where applicable. Also, you want to be sure there are no spaces before or after the code.

If it is still invalid, please mail a copy of your original receipt and the physical UPC code cut from the box along with a completed mail-in form to receive your Credit. Include the code, the product name and color and the approximate date in which you were trying to enter it. Send to: L'Oréal Paris Gold Rewards Promotion, P.O. Box 3900, Peoria, IL 61612. Once codes have been received, we will take the next appropriate steps in crediting your account.

Coupon questions

How and when will I receive my coupon?

Physical coupons will be sent to you via mail. As noted in our Terms and Conditions , we ask that you allow 6-8 weeks from your last credit and receipt of mailing address to receive your coupon.

Product questions

Which color type is best for me? How do I use the product? I cannot find a product. Product suggestions and complaints.

Unfortunately, we only assist with matters dealing with the L'Oréal Paris Gold Rewards Promotion. However you can reach out to
L'Oréal Customer Service Support and the team will assist you with product-related issues.

My question has not been addressed in the above sections


If you have checked our FAQs and Questions/Answers above, please feel free to send us your question or comment. Please note, a response may take up to three business days.

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